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Return Policy

  1. Returns

    We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

    Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

    Only regular priced items may be refunded. Sale items are non-refundable.

    There will be a restocking fee of 10% for returns that are not due to an error by Creekside Gun Shop.

    To follow-up on the status of your return, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

  2. Exchanges

    We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. with details of the product and the defect.

    Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

  3. Exceptions

    Some items are non-refundable and non-exchangeable. For example:

    • Firearms, Ammunition and reloading powder
    • Reloading Primers
    • Bows & Crossbows
    • Airguns
    • Scopes and optics
    • Gift Cards
    • Special Orders
    • Surplus merchandise
    • All discounted or Clearance Item
    • Shipping costs
    • Any item not in its original condition, damaged or missing parts for reasons not due to our error
    • Any item that is received more than 14 days after delivery.

    Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. for a full list of exceptions.

  4. Shipping

    Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.